Our Services

We are a consulting firm and companion to our clients in their digital transformation. With over 12 years of experience flexibly developing digital solutions, our unique ability is to learn from the challenges we tackle together with our clients from the public and private sector. This is what makes us successful, and brings us great satisfaction.

Our clients are never left alone. We are with them all the way up to quality assurance. In some cases, we use our own IT solutions to meet client needs, or we assist in searching for the right third-party service provider.

Analysis

At the beginning of our consulting we start with a detailed analysis and evaluation of the client’s specified areas. Considering this data, as well as specific client needs and market developments, we create forecasts, business cases, and recommendations, which then form the foundation of our client’s cooperation with us.

Implementation

In order to optimize the structures, processes and/or products of our clients, we focus on effectiveness and (semi-) automation with the help of digital solutions. Based on the findings from the analysis phase and taking client resources into account, we develop a concrete solution proposal including a detailed catalog of prioritized measures, which we then implement together with the client.

Support

We are always on our client’s side, accompanying them through the entire process. Whether it be our solutions or those from recommended service providers, from technical implementation to quality assurance - we are always there for our clients.

pdm Joker

Since 2013, we have been continuously developing our own module CMS called pdm Joker, which allows us to maintain a wide variety of content and combine it in any desired form. Thanks to the integrated APIs, it is not only used by our clients for the realization of web portals, but also for connecting to voice and messenger apps.

pdm Conversational Architecture

In order to standardize the realization of chatbots and voice apps and to be able to focus directly on the specific application logic in client projects, we have been continuously developing our own framework since 2017. Amazon Alexa, Facebook Messenger, WhatsApp, Instagram, Apple Messages, and Webchat are currently supported.

pdm Inbox

pdm Inbox is an extension of the pdm Conversational Architecture. It allows customer requests from different direct messaging channels to be bundled and answered in one interface (e.g. Facebook Messenger, WhatsApp, Instagram, Apple Messages, Webchat). In addition, it allows conversations with a chatbot or a voice app (Amazon Alexa) to be viewed in order to derive meaningful improvements and functional enhancements.