Bots are the Concierges of the Future

Bots are the Concierges of the Future

Berlin, Jan 24, 2017, by Nina Jungius

The digitalization-fever is spreading – and along with it there comes the next big thing of 2017: Chatbots and voice assistants boost up E-Commerce.

These Smart Assistants are a response to the growing importance of mobile devices in the everyday-life of the mobile user. They easily and quickly process customer inquiries by instant messenger or voice command, for example. pdm solutions has been working on the conception and development of voice assistants and chatbots for a while now. The last project we worked on was the development of the Gelbe Seiten cinema search and the Das Örtliche local Search for Amazon Echo.

You have no idea what a chatbot really is and what the advantages are compared to other channels? Don’t worry, we’ve created a little chatbot-infographic for you: